Questions? Call (212) 889-9000

Returns


We guarantee you will be 100% satisfied with your specimen or we'll refund your purchase price in full upon safe return of the specimen in original condition within 10 days.

If you are unsatisfied with your specimen let us know immediately so we can begin to resolve the issue as soon as possible.

All refunds are processed within 2 weeks from the date when it was received back.

If your Item arrives damaged, please contact us and we will resolve everything at your convenience. But DOA (Damage On Arrival) should be reported within 1 business day from the delivery date, no exceptions.

All retuned Items must be send back in original packaging accompanied with packing slip.

Buyer is responsible for all return shipping charges, if the reason is other than DOA or wrong specimen.
Rocket Fuel