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Free Shipping on orders over $250

Website Return Policy

Our Damage and Return Policy

    • This Policy is for website purchases only.  We guarantee you will be 100% satisfied with your website purchase.  If not, we'll refund your purchase price, in full, upon safe return of the specimen in original condition - postmarked within 14 days after purchase.  Please ship your return to:  Astro Gallery of Gems, 417 Fifth Avenue, NY, NY 10016.
    • Please note, in-store purchase returns will vary from website return policies.
    • If you are unsatisfied with your specimen, please let us know immediately so we can begin to resolve the issue as soon as possible.  Please call us at (212) 889-9000 or email us at
    • Store Credit can be issued immediately upon receipt of the returned item. 
    • All cash refunds are processed within 30 days from the date when it was received back.
    • All retuned Items must be sent back in original packaging accompanied with packing slip.
    • Buyer is responsible for all return shipping charges, if the reason is other than DOA or wrong specimen.

    Damage Policy:

    • If your Item arrives damaged, please contact us and we will immediately resolve everything at your convenience. But DOA (Damage On Arrival) should be reported within 1 business day from the delivery date, no exceptions.
    • You must keep all of the packaging.
    • You must keep all of the Damaged items and parts.
    • Please send us images of the packaging and the Damaged Product. 
    • DO NOT SEND THE PACKAGE BACK TO US unless you've called us to report the damaged purchase.