Our Return Policy
- We guarantee you will be 100% satisfied with your specimen or we'll refund your purchase price in full upon safe return of the specimen in original condition within 30 days.
- If you are unsatisfied with your specimen let us know immediately so we can begin to resolve the issue as soon as possible.
- All refunds are processed within 2 weeks from the date when it was received back.
- If your Item arrives damaged, please contact us and we will resolve everything at your convenience. But DOA (Damage On Arrival) should be reported within 1 business day from the delivery date, no exceptions.
- All retuned Items must be sent back in original packaging accompanied with packing slip.
- Buyer is responsible for all return shipping charges, if the reason is other than DOA or wrong specimen.