Privacy Policy
Astro Gallery of Gems recognizes and respects the importance of maintaining the privacy of our customers, registered members, and users. As a result, we have established this Privacy Policy.
The purpose of this Privacy Policy is to inform you of:
- The personal information we may collect from you when you visit our website; respond to our emails; place orders via mail, fax, or our mobile applications; place orders through social media applications (such as our Facebook and Instagram); or otherwise contact us via telephone, email, fax, or mail (collectively, our "Services");
- Why we gather information from you;
- How we collect it;
- How we use it; and
- The choices you have regarding our use of the personal information you have provided.
This Privacy Policy governs your use of our website located at www.AstroGallery.com. The Services are owned by Astro Gallery of Gems, Inc. (the "Company").
Note: You must be 18 years of age or older (or, if higher, the age of majority in your place of residence) to use, subscribe to, or register as a member of Astro Gallery of Gems. The Service is a general audience site, and we do not knowingly collect, maintain, or disclose personal information from or about children under 13 years of age.
Why do we gather information?
Astro Gallery of Gems gathers personal information to help improve our products and customer service, to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience, and to inform you and your gift and message recipients of special offers and discounts from us, our affiliated brands, and selected third parties.
What information do we gather?
We collect information through our website, emails, mail, fax, telephone, mobile applications, and social media applications (such as our Facebook Page), including when you:
- place an order;
- participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations; and
- engage in other activities, services, products, and resources we make accessible to our customers, members, or users.
Depending on how you interact with us, we collect some or all of the following types of information:
- your name, address, telephone number, and email address;
- billing information (credit card number, expiration date, and alternate or additional billing information and billing address);
- products purchased and occasion type (for example, Valentine's Day);
- any promotion or gift card code and related information;
- message and gift recipients' names, addresses, telephone numbers, and email addresses; and
- other information you provide to us, including User Submissions.
Information you provide to us may be collected by us even if an order, registration, or other process is started but not completed, or is otherwise cancelled.
How do we use "Cookies" and "Action Tags"?
A "cookie" is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer, user, or Member, and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies; however, if you disable this feature, certain aspects of the Astro Gallery of Gems website, such as the shopping basket, may not function properly.
We have relationships with third parties who may receive non-personal information directly from the cookies placed by our website on your computer, to assist in analyzing our business and customers.
Our website also uses a common web technology called "action tags" (also called single-pixel gifs or web beacons) to anonymously track purchase, usage, and other web activity information. Action tags (including third party tags) may be used to provide data to third parties for tracking purposes; however, our website does not use action tags to collect or transfer personal information.
How do we use the information we collect?
We use information we collect to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience, to inform you and your gift and message recipients of offers and discounts from Astro Gallery of Gems and our affiliated brands, and to enable you to receive credits for purchases under any loyalty or buying programs you have joined.
Our Affiliates, subcontractors, and agents, and any successors to our business (if we ever sell some or all of our business), are not considered third parties under this Policy. We may provide your information to our Affiliates for use in connection with their businesses, including sending you offers and promotions; however, in connection with information collected under this Policy, they are required to comply with this Policy. "Affiliates" are persons or entities directly or indirectly controlling, controlled by, or under common control with Astro Gallery of Gems, Inc.
We may combine information we receive from you via our Services with information from our Affiliates and third parties. We use the combined information to enhance and personalize your shopping experience with us and to communicate with you in accordance with this Privacy Policy.
We reserve the right to disclose information you provide to us as required by law, in response to legal process and law enforcement requests, and as necessary or appropriate, in our view, to operate the Services, process orders or registrations, conduct promotions, contests, and sweepstakes in which you participate, and to protect the rights or property of the Company, its Affiliates, users, customers, recipients, Members, Sponsors, Providers, Licensors, Merchants, and Associates.
Please note that any personal information you reveal or post on one of our public forums such as a message board, chat room, discussion group, folder, survey, contest, sweepstakes, or user review and rating forum and all User Submissions, are not protected by this Privacy Policy and may be collected, shared, and used by us or with third parties, including to contact you. Information you give out or post on our public forums is disclosed at your own risk.
Consent to Transfer and Submission
Our Services are operated in the United States. If you are located outside the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using the Services or otherwise providing us with information, you consent to this transfer.
Although personal information collected by us through our Services is used in accordance with this Privacy Policy, laws generally applicable to the protection of personal data in the U.S. may not be as stringent as those in other countries.
Links to Other Websites
Astro Gallery of Gems wants you to be aware that when you click on links and/or ad banners that take you to affiliated or third-party websites, or when you interact with us through third-party services such as our Facebook page, you will be subject to the privacy policies and terms of use of those services, not ours. We encourage you to read the posted privacy statement and user terms whenever using, and prior to providing any personal information to, any other service.
Security and Passwords
If you place an order on our website, we encrypt the credit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the website is viewed using Microsoft's Internet Explorer® or Netscape Navigator®. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of information we receive.
Portions of the website (such as our Member registration and Address Book) may require registration and log in processes in which you will select a user ID and password (collectively, the "Password"). Passwords provided to you by us are the confidential property of the Company and may be used by you solely for your individual use of the website (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any Password and for all activities that occur using your Password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts.
We may provide you with the ability to log into our Services using a social media account, such as Facebook Connect. We do not control the activities of such social media services and have no control over the data they collect or their privacy practices. You should review their privacy practices before using any such social media service.
How to Limit the Use of Personal Information
From Third Parties
We do not share email addresses you provide with third parties without your consent. In addition, if you prefer that other personal information you have provided not be shared with third parties, please let us know by emailing, writing, or calling us as described below. Your instructions will be processed as soon as reasonably practicable and in accordance with law.
- Emailing us at info@astrogallery.com from the email address you wish to have removed (i.e., not shared with third parties), and including your postal mailing address in the message; or
- Writing us at:
Astro Gallery of Gems Customer Satisfaction Department
417 Fifth Avenue
New York, NY 10016 - Telephoning us at 212-889-9000, Monday–Sunday, 10am to 6pm ET.
From Astro Gallery of Gems
If you also prefer that we not use the personal information you have provided to contact you or your message or gift recipients for our own marketing and promotional purposes, please indicate in your email or letter that you wish your instructions to apply to "Astro Gallery of Gems." These instructions, however, do not apply to non-promotional messages from us.
Any promotional email we send to you or your gift or message recipients will include a link you can use to opt out of receiving further promotional emails from the sender.
Your Consent and Changes to This Policy
Subject to the above provisions, by using our website, you consent to the terms of this Privacy Policy. We may change our Privacy Policy from time to time as new features or services are added, suggestions from our customers are incorporated, or other changes are made. We will post the revised Privacy Policy on our website at least 30 days prior to its effective date, unless we believe changes must take effect sooner to comply with law or to protect the Company or our customers, users, Members, recipients, Sponsors, Providers, Licensors, Merchants, Associates, and Affiliates in which case the changes will be effective upon posting or as otherwise specified.
By using AstroGallery.com, you agree to be legally bound by and to abide by this Privacy Policy.
Your Comments
Astro Gallery of Gems welcomes feedback concerning this Privacy Policy. Please send your comments and questions to: info@astrogallery.com